Refund policy

30-Day Money-Back Guarantee

We want you to feel completely confident trying Onda. If you're not satisfied for any reason, you can return your order within 30 days of delivery for a full refund.

How to start a return

1. Email us at support@ondaboots.com with your order number.
2. We'll reply within 1 business day with your return instructions and return address.
3. Once we receive and inspect the item, your refund is issued to your original payment method within 5 business days.

Arrived damaged or faulty?

Please check your order when it arrives. If anything is damaged, faulty or incorrect, email us photos within 7 days of delivery — you'll get a priority replacement or refund, free of charge. Reporting early helps us resolve it fastest; it never limits your 30-day guarantee or warranty rights.

Conditions

• Items should be returned in their original packaging where possible, in clean condition.
• Return shipping for change-of-mind returns is at the customer's cost. If your item arrived faulty, damaged or incorrect, the return is free and we will offer a replacement or full refund.

Warranty

Every Onda product includes a 12-month warranty covering manufacturing defects. Contact us at support@ondaboots.com and we will repair or replace the product.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. Nothing in this policy limits those rights.