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If your product arrives damaged or develops a fault, we make it right, fast. Contact us with photos or a short video of the issue. In most cases you will not need to send anything back: we ship replacement parts (or a replacement unit) to you free of charge, including shipping. Every Onda recovery system is covered by a 3-year manufacturer warranty. See our Warranty page for full details.
Please inspect your parcel on arrival and contact us within 48 hours with photos if anything is damaged. We will replace it at no cost to you.
Because our products are worn directly on the body, we are unable to accept change-of-mind returns. Please review the product description and our Size Guide carefully before ordering. If you are unsure about sizing, contact us before you buy and we will help you choose.
Contact us before your order ships (within 24 hours of ordering) and we will change the size free of charge.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits your rights to a remedy for a major failure, including replacement or refund, as provided by law.
Use the contact form on this site or reply to your order confirmation email. We respond within 24 hours on business days.
